Ask the member what they know or believe about the JOH Project as a starting point for your discussion.
Provide staff’s names, pictures, and roles.
Connect the member to their peer support staff and case manager as soon as possible.
Share the menu of services offered in your program as well as services offered by community partners.
Walk new members through the daily program schedule.
Share a welcome packet that explains the JOH program.
Talk the person through a list of rights and responsibilities.
Emphasize that they will be members of the JOH Project and will receive services even after they have moved from your residential treatment program into their own housing.